Care. It’s about wanting the best outcome for someone. Working with them to make that happen. Simple, right?
In practice, providing ‘care’ can be complex and far from straightforward, particularly within the NHS and the vast range of services it provides. Recognising these conundrums, and against the backdrop of ‘The Francis Report’ into care standards which stemmed from malpractice within hospitals in Staffordshire, I was commissioned to make a series of short case studies looking at what patients, their families and health practitioners understand by the term ‘care’. These films now form part of the training that all medical students at Birmingham City University undertake prior to their first placements.
It was an eye opening and frequently emotional experience, exploring the tough calls, tight relationships and massive dedication required on a daily basis to ensure that patients receive the care and treatment they need. It was a real privilege to be invited into people’s homes and lives and have them speak so candidly about their experiences.
Here is one of the seven case studies – Madeleine and Liz. Liz articulates so well how sometimes you have to be, if not cruel to be kind, certainly assertive. More films in the series can be viewed through the Birmingham Community Healthcare NHS Foundation Trust Student Hub portal.